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Log in to your account 

 to make these changes.

Click

, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:

Password reset links automatically expire after 48 hours.

Password reset links can only be clicked once. If you click the link, but don’t reset your password, the link becomes invalid.

If the link becomes invalid, delete the old reset email and start with a fresh password reset.

The avatar service we use is called

. Sign in/create an account using the same email you use for the Mythical Society.

The Mythical Society app is free and available on iOS and Android! Visit the

or

to download.

Please contact our customer support

and we'll be happy to help! Additional information can also be found

.

You do not need to pay an extra fee. Quarterly collectibles are included in the price of membership for eligible members. For more information on eligibility, see question “How do I receive a quarterly item/ what are the eligibility requirements?”

Yes, you will receive everything. It just may take a little bit longer.

No, you don’t need to pay for shipping. However, we can’t control customs costs.

Quarterly items are NOT shipped automatically – we send a redemption email to all eligible members so that they may input their best shipping address, as often members have billing addresses on their profiles. There is always a two-week redemption period – you MUST redeem by the deadline! There will be multiple reminders via posts on the Mythical Society website, Discord, and email. Please remember to check spam, and add society@mythical.com to your email address book. If you forgot to redeem by the deadline, PLEASE contact us

!

In order to be eligible to receive quarterly items, you must meet eligibility requirements – as a 3rd Degree Monthly member, you must have three payments (be a member for the full quarter that the item is offered); as a 3rd Degree Quarterly or Annual member, you must join by the last day of the quarter that the item is offered. There are specific pages for each item outlining exact dates.

Pin/Patch: 2nd and 3rd Degree members will receive a redemption link upon sign-up. Please check your spam folder and add society@mythical.com to your email address book.

Quarterly items: Eligible members will receive an email with a link to redeem each item typically around the beginning of the new quarter (January, April, July, October). For each quarterly item, there is a deadline to redeem that will be publicized. The redemption period for quarterly items is usually around two weeks. If you have not received an email, please send a message through our contact page 

.

Please note – you must redeem your items (pin, patch, quarterly items) in order to receive them!

You should receive a redemption email upon upgrade. If you do not receive a redemption email, please contact our customer support portal

.

Once your item has shipped, an email with a tracking link will be sent to the same email address your redemption email was sent to.

If this email doesn't make it to you, please contact our support team

.

There may be a few reasons!

If the above reasons do not apply to your situation, first check your order status/ tracking (See “How do I track my pin/patch/quarterly item?”), then please send customer support a message through our contact page 

.

The current month's discount code and password can be found 

. The discount code is located in the top box and the password to purchase Mythical Society exclusive items is in the paragraph below. Be sure to double-check you're using the correct password to enter the store and the correct discount code at checkout!

Set up your free Discord account (if you don’t yet have one), then access the Mythical Society Discord server 

.

Not sure how to use Discord? View our how-to guide 

!

After watching the first 10% of a 1st Degree video (all 1st Degree videos are eligible

except

those under the "Special" series

), a pop-up will appear with a button to use your Monthly Unlock on that video. Clicking the “Unlock” button will allow you to watch the full video!

If the “Unlock” button is not showing, either that video doesn’t qualify for the Monthly Unlock or you’ve already used your unlock for the month. If you’re unable to see the “Unlock” button and neither of the above applies, please contact customer support

.

Once a video is unlocked, it is unlocked for your account forever. That means you can watch any of your unlocked videos again and again, whenever you’d like!

Please note, Monthly Unlocks DO NOT roll over to the next month. That is to say, any unused Monthly Unlocks will expire at the end of the month - you get one Monthly Unlock per month.

It’s easy to gift a subscription. Follow the links to gift:

,

,

,

,

,

, and

.

You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.

Keep in mind that you’re purchasing a one-time gift for the selected term (e.g. month, quarter, or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they’d like to continue with the subscription.

Please note, if you currently have a subscription that is active, activating/redeeming a gift does not automatically add on to when your current subscription would end – the gift starts the day you activate it. You can redeem your gift whenever you’d like – if you have an active subscription, you can wait until your current subscription would expire and then activate your gift.

As the gift recipient, you will receive an email with a link to activate your gift on the date it was scheduled to send. If you do not receive this email, please contact the customer support team

.

Keep in mind the gift subscription is a one-time gift for the selected term (e.g. month, quarter, or year). You as the gift recipient will be responsible for adding a payment method before the next renewal period if you'd like to continue with the subscription.

Please note, if you currently have a subscription that is active, activating/redeeming a gift does not automatically add on to when your current subscription would end – the gift starts the day you activate it. You can redeem your gift whenever you’d like – if you have an active subscription, you can wait until your current subscription would expire and then activate your gift.

Click

to edit/change/add a new card.

If your payment was declined and you don’t know why, you may need to contact your bank to tell them that this charge is approved to go through. If after this step you are still having issues, please email society@mythical.com.

While logged in, click

 to change your Degree level.

Like most subscription services, upon sign-up subscriptions will automatically renew. To stop your account from auto-renewing, turn off auto-renewal from the Subscriptions tab.

Log in to your account

and toggle auto-renew off from the Subscriptions tab. If you have turned auto-renew off after a payment, you will not be charged again, and your subscription will remain active until your original renewal date.

Unfortunately, we do not offer refunds due to the nature of our service and exclusive content. You will be charged every month (on a monthly plan), every quarter (if you are on the 3rd Degree Quarterly plan) or every year (if you are on an annual plan) until you turn off auto-renew. We cannot offer a refund for those who forget to turn off auto-renew.

Please contact our customer support portal

and we will be happy to answer any questions you may have! If you're already a Mythical Society member, you may also send a direct message (DM) to a Mythical Society Admin on Discord.