FREQUENTLY ASKED QUESTIONS
Check your browser’s security settings: Our membership software won’t work if you’ve disabled 3rd-party cookies. Either change your settings or use another browser.
Log in to your account here to make these changes.
Click here, enter your email address, and then click send me reset instructions. To ensure the reset process is secure:
- Password reset links automatically expire after 48 hours.
- Password reset links can only be clicked once. If you click the link, but don't reset your password, the link becomes invalid.
- If the link becomes invalid, delete the old reset email and start with a fresh password reset.
You will be prompted to enter the gift recipient’s name and email address, the delivery date, a personalized message, and your payment information. The gift recipient will receive an email with a link to activate their gift. If a physical address is required, the gift recipient will have the opportunity to enter it when they activate the gift.
Keep in mind that you’re purchasing a one-time gift for the selected term (e.g. month or year). The gift recipient will be responsible for adding a payment method before the next renewal period if they’d like to continue with the subscription.
The avatar service we use is called Gravatar.
You will receive an email with a link to redeem the items you are supposed to redeem. Please check your spam folder and add firstname.lastname@example.org to your email address book. For each quarterly item, there is a deadline to redeem that will be publicized. The redemption period for quarterly items is usually around two weeks. If you have not received an email, please send a message through our contact page here or email email@example.com. Please note - you must redeem your items (pin, patch, quarterly items) in order to receive them!
While logged in, click here and choose an alternative Degree.
You will receive a redemption email, but it could take 5-7 business days.
If your payment was declined and you don't know why, you may need to contact your bank to tell them that this charge is okay to go through.
Yes, you will receive everything. It just may take a little bit longer.
No, you don't need to pay for shipping. However, we can't control customs costs.
There may be a few reasons!
- If you are international, things take significantly longer to ship.
- Did you fill out your address properly? Please, double-check.
If the above reasons do not apply to your situation, please send customer support a message through our contact page here.
We appreciate your patience!
Quarterly items are NOT shipped automatically – we send a redemption email to all eligible members so that they may input their best shipping address, as often members have billing addresses on their profiles. There is always a two-week redemption period – you MUST redeem by the deadline! There will be multiple reminders via posts on the Mythical Society website, Discord, and email. Please remember to check spam, and add firstname.lastname@example.org to your email address book! If you forgot to redeem by the deadline, PLEASE contact us! In order to be eligible to receive quarterly items, you must meet eligibility requirements - as a 3rd Degree Monthly member, you must have three payments (be a member for the full quarter that the item is offered); as a 3rd Degree Quarterly or Annual member, you must join by the last day of the quarter that the item is offered. There are specific pages for each item outlining exact dates. HERE is more info!
The Mythical Society app is free and available on iOS and Android! Visit the link HERE to learn more.
Log in to your account here and toggle auto-renew off from the Subscriptions tab.
Unfortunately, we do not offer refunds. With a monthly plan - the day you sign up, you will be charged on that day in the months following unless you turn off auto-renew. We cannot offer a refund for those who forget to turn off auto-renew.
Please contact our customer support portal HERE or email email@example.com and we will be happy to answer any questions you may have! If you are a Society member, you may also send a direct message (DM) to Mythical Society on Discord. Initiates and Mythical Society members can also access THIS post that contains helpful information.